Atlantis Reef Emporium – Tank Maintenance Services
 
Service Bookings
Our tank maintenance services are delivered with the same precision and care that define Atlantis Reef Emporium. Each visit is scheduled in advance to ensure dedicated time and meticulous attention to your system, whether for routine maintenance or more detailed corrective work.
 
Appointments can be conveniently arranged via our booking system, where you can view our latest availability and secure a suitable time for your service. Alternatively, you can contact us via our contact us page to book and arrange your maintenance visit. 
 
Cancellations & Rescheduling
To maintain the integrity of our service schedule, we kindly request a minimum of 48 hours’ notice for any cancellations or amendments. This allows us to reallocate your appointment efficiently. Late cancellations may result in reduced priority for future bookings.
 
Access & Attendance
Clients are responsible for ensuring safe and suitable access to their system at the agreed appointment time. Where access is not possible or conditions prevent the service from being carried out, the visit may be treated as a late cancellation.
 
Emergency Call-Outs
We understand that equipment failures and unforeseen issues can arise. Emergency visits are available where possible and will be prioritised accordingly.
Please note that emergency call-outs may be subject to additional fees and availability cannot always be guaranteed. We strongly recommend contacting us as soon as an issue arises to allow the best possible response.
 
Ongoing Service Clients
For regular maintenance clients, we aim to maintain a consistent and reliable schedule. Any changes to recurring visits should be communicated in accordance with the cancellation policy above.