SHIPPING & RETURNS
Shipping Policy
At Atlantis Reef Emporium, we are dedicated to ensuring a seamless delivery experience for all our customers. Our shipping methods are carefully designed to protect aquatic products during transit, and our packaging is secure to prevent any damage. We strive to keep our shipping costs transparent and affordable, so you can shop with confidence knowing that your items will be delivered safely.
Whether you're a marine enthusiast or a professional in the industry, we aim to provide a reliable and efficient shipping service to meet your needs.
Mushrooms & Corallimorphs – DOA Policy Exemption
Due to the delicate nature of mushroom corals and corallimorphs (including but not limited to Ricordea, Discosoma, Rhodactis, and related species), these items are excluded from our standard Dead on Arrival (DOA) guarantee. Mushrooms can be particularly sensitive to shipping conditions and may arrive in poor condition despite being packed with the utmost care. Their soft tissue and tendency to detach during transit makes successful shipping more challenging compared to many other coral species.
While we always take every precaution to pack livestock safely and securely, all mushroom and corallimorph purchases shipped via courier are sent entirely at the customer’s own risk.
For this reason, collection is strongly recommended for mushroom corals wherever possible.
By selecting shipping for mushroom or corallimorph species, the customer acknowledges and accepts that these items are not covered under our DOA policy and that no refunds, replacements or credits will be issued for losses related to shipping.
If you have any questions regarding the suitability of shipping specific livestock, please contact us prior to placing your order.
We are committed to using plain, straightforward language to build trust and ensure customer loyalty.
Return & Exchange Policy
Our return and exchange policy is designed to provide you with peace of mind when making a purchase from Atlantis Reef Emporium. If, for any reason, you are not satisfied with your product, we offer a straightforward refund or exchange process to ensure your complete satisfaction.
We understand that circumstances may change, and we want you to feel confident in your decision to shop with us. Our goal is to build trust and reassure our customers that they can buy with confidence, knowing that we are here to support them throughout their shopping experience.